Featured case study
From property discovery to mortgage-ready conversations.
I built the AI-assisted journey from finding a home abroad to connecting with a mortgage advisor and the operations behind it.
- My role
- Product Manager & Co-founder
- Observed improvement
- Mortgage-application conversion more than doubled over six months across the combined initiatives.

Discover properties
Turn buyer criteria into relevant listings through conversation.
Progress and qualify
Combine AI support with explicit qualification rules and advisor booking.
Operate and improve
Automate intake, escalate to people and review conversation quality weekly.
The customer problem
International buyers needed help understanding unfamiliar property markets and finding relevant listings. Discovering a home was only the start: a detailed mortgage application created friction before brokers could assess whether a lead was worth progressing.
End-to-end ownership
I own the customer app, CRM, admin tools, back-office automation and AI support end to end. I work with engineers and use AI coding agents, repository instructions and pull requests to ship changes. I shipped the initial customer-facing MVP in three weeks and partnered with lenders and brokers.
Discovery that opens the journey
I built a conversational Property Finder that translates a buyer’s location, budget and preferences into relevant listings across property portals. It helps international buyers explore unfamiliar markets and discover Upscore’s mortgage services without the team manually handling each search.
Support that moves buyers forward
I connected automated lead intake with support through webchat and WhatsApp. Buyers receive help navigating a detailed, five-to-ten-minute mortgage application; qualified applicants are prioritized and invited to book directly with an advisor.
The decision: a shorter path to an advisor
The full application protected broker capacity, but some promising buyers wanted a conversation first. I introduced a shorter chat-based path that gathers key financial information and uses predefined formulas and rules for loan-to-value and debt-to-income checks. Prospects meeting those checks can book an advisor before completing the full application. This is qualification for a conversation, not lender approval; the advisor then helps progress documents for bank review.
A human-led improvement loop
Requests for a person and unresolved questions trigger Slack escalation. Weekly AI-assisted transcript reviews flag potentially incorrect or inadequate responses. AI proposes instruction improvements, I decide which changes to accept, and I test revisions through simulated conversations with a second bot.
Observed conversion improvement
Mortgage-application conversion more than doubled over six months across the combined property-discovery, support and automation initiatives. This was an observed improvement across those initiatives, rather than an isolated experiment measuring AI’s effect.
Business results and operational impact
Upscore originated €50M+ in mortgage volume and generated approximately €300K in revenue in eight months. These are overall business results. Internal CRM automation made case processing 4× faster.





